We foster a working culture that is unparalleled in the industry. We embrace the fact that each call center agent is a unique individual with a unique personality.
At each level of our organization, RDI uses a consultative and personal approach to managing the customer experience. We extract and analyze customer insight to guide our customer interactions, which helps us realize greater levels of success for our clients.
When you visit one of RDI's locations you experience something different than what you're used to. Each site holds 50 to 250 workstations, with a 12:1 representative-to-supervisor ratio. We believe competition drives success. This arrangement creates an intimate work environment that is competitive, yet team-oriented.
Our account managers are loyal, effective, and an intelligent extension of your business. "Winning Smart" reflects a remarkable passion for detail, which enhances your customer retention because your customers will feel our passion for your brand. For nearly 40 years, this combination of attracting and developing competitive-minded employees at all levels has set us apart.
RDI brings the enthusiasm to project leadership which drives the team's commitment to successful engagements, even with the game on the line. Our project leaders do what they say and meet timelines ahead of schedule below the budget.
The implementation process is tightly managed as a comprehensive project plan:
RDI carefully matches each client with a project management team.
Team members have background and expertise that match the business of our client, which enhances the success of a client's project. The winning results speak for themselves.
RDI's technology infrastructure consists of a set of custom-developed, interactive functions that work together to make each of our call centers run efficiently and reliably. The framework of our infrastructure is a customized suite of hardware and software called Customer Interaction Center (CIC), which was developed by the award-winning technology provider, Interactive Intelligence, Inc. ("I3").
RDI's philosophy is simple... there's no quality action without Interaction. Quality Assurance works directly with Operations and Training to create one cohesive team.
You guys must undersell or something. I had high expectations of RDI to begin with, but you guys have far exceeded my expectations based on what I've seen today.