IT Helpdesk

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to a USA based RDI employee for problem resolution. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. Additonaly, desk side support options are available throughout the USA. We can help with server, desktop and network issues. Have an urgent problem? Call (513) 984-0515 to speak with someone right away.

Onsite Support and Emergency Response

RDI’s Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call RDI and report the issue. At that point, RDI will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.

Client Portal

At RDI we make it easy for you to get in touch with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information, you can do it all via your own online Client Portal. With this intuitive system, working with your dedicated RDI team is easier than ever. To experience how it can work for you, contact us and ask for a demo.

IT Strategy

There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies. Request a strategy session today.

IT Help Desk Support

When one of your organization’s IT users has a question or needs help with a program or IT device, they should have immediate access to technical support regardless of whether it is day or night.

IT support should always be available when you need it.

RDI Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. Any time anyone in your organization needs IT help of any kind, they can call our Help Desk and speak with a Qualified RDI engineer.

Get the help you need in a language that you can understand.

When your users call our Help Desk, they can be sure to have their needs understood and addressed promptly. We are able to do this because our Help Desk is staffed in the US by RDI engineers that are held to the same standards as our engineers that visit your business site. Contact us for more information.

With remote monitoring you’re always covered, but in case of emergency we can also come onsite.

RDI has invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our engineers, our engineers can help your users remotely. We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an engineer to help you onsite.

Remote Technical Support and Onsite IT Support

Even the most stable and patched IT systems can develop problems that need to be addressed. In the event that an unforeseen IT system error occurs, your organization needs immediate support. That’s why RDI offers Remote Support and Emergency Onsite Support.

Get onsite help when phone support isn’t enough.

RDI’s Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call RDI and report the issue. At that point, RDI will remotely access your organization’s IT systems and initiate Remote Support to address the problem. Contact us for more information.

If IT hardware fails, schedule an onsite visit at your convenience.

Because there is always a possibility that an IT system issue must be addressed onsite, RDI offers Emergency Onsite Response support. In the event that RDI engineers cannot take care of a problem remotely, our engineers will visit your organization to assess the problems and make system repairs.

24/7 Help Desk Services:

As one of the best locally managed IT service companies, our experts are located in redundant locations throughout the Midwest and west coast, dedicated to your account. During business hours, RDI guarantees a 2-hour response time to all of our customers and we offer after hours options for emergency support requests. A 15 minute response time is guaranteed to contract customers, along with customized support for enterprise business needs detailing a critical escalation plan and help desk specialist assignments.