RDI understands the critical importance of businesses today to have professional and experienced customer support professionals available to support customer...Continue reading
Category: Articles
What Are Call Center Services?
Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are...Continue reading
The Difference Between Inbound & Outbound Call Centers – Looking at the Purposes They Serve
Inbound and outbound calls centers are perhaps the most important services that your company depends on for its success. When...Continue reading
Benefits of Outsourced Sales and How to Get Started
One of the biggest obstacles for growth that many companies face is the challenge of finding and hiring good salespeople....Continue reading
What Are Call Center Services?
Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are...Continue reading
How to be an Outstanding Contact Center Virtual Coach for Your Work-from-home Team!
We are all adjusting to a work-from-home virtual team using GRIT and HUSTLE, and it is important to remember communication...Continue reading
Finding the Root Causes of Complaints Using Call Center Speech Analytics
I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer...Continue reading
3 Sales and Marketing Best Practices for Improved Service Alignment
Marketing and sales notoriously clash when it comes to aligning service before the sale. Why? Because management often does a...Continue reading
4 Ways Sales & Service Can Actually Work Together to Improve Customer Experience
Traditionally, the success of a sales agent has pivoted on making “the sale” — landing that top-dollar deal with that...Continue reading
9 Building Blocks to Craft a Consistent Brand Experience
As a sales leader, it’s critical that you don’t underestimate the importance of providing consistent customer service, messaging, and branding...Continue reading