One of the biggest obstacles for growth that many companies face is the challenge of finding and hiring good salespeople....Continue reading
Category: Articles
What Are Call Center Services?
Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are...Continue reading
How to be an Outstanding Contact Center Virtual Coach for Your Work-from-home Team!
We are all adjusting to a work-from-home virtual team using GRIT and HUSTLE, and it is important to remember communication...Continue reading
Finding the Root Causes of Complaints Using Call Center Speech Analytics
I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer...Continue reading
3 Sales and Marketing Best Practices for Improved Service Alignment
Marketing and sales notoriously clash when it comes to aligning service before the sale. Why? Because management often does a...Continue reading
4 Ways Sales & Service Can Actually Work Together to Improve Customer Experience
Traditionally, the success of a sales agent has pivoted on making “the sale” — landing that top-dollar deal with that...Continue reading
9 Building Blocks to Craft a Consistent Brand Experience
As a sales leader, it’s critical that you don’t underestimate the importance of providing consistent customer service, messaging, and branding...Continue reading
Cost Breakdown: 9 Factors to Calculate Hourly Outsource Call Center Cost
The challenges inherent to calculating the total costs of running an internal contact center are numerous. Both direct costs and...Continue reading
How to Make Customer Experience King at Your Company to Drive Growth and Revenue
Let’s take this back to sales. You’ve broken down the sales silo. You’ve bridged the gap between marketing and sales,...Continue reading
What is a CRM? Top 10 CRM Features to Give Your Inside Sales a Major Boost
Sales industry software vendor VanillaSoft reports that a software-based platform can help today’s inside sales teams in the following key...Continue reading