The Patient Experience Begins With a Phone Call
Patient-centered care has become a buzzword recently as hospitals and doctors’ offices look for ways to improve the patient experience....Continue reading
The Benefits of Business Process Outsourcing
There’s a popular expression in the business world that many successful entrepreneurs use to guide their decisions: “Work smarter, not...Continue reading
How to Choose the Right BPO Partner
Choosing to outsource a portion of your business is a smart move. In fact, outsourcing has become a trend in...Continue reading
Different Types of BPO Services
In today’s competitive business climate, everybody’s looking for that unique advantage that helps accelerate their corporate brand, customer base, and...Continue reading
Banking Support: Platform Conversion & Efficiency Improvement
A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came...Continue reading
The Benefits of Workplace Flexibility
Many people agree that at least one good thing emerged as a result of the Covid pandemic—more flexibility in the...Continue reading
How is RDI Different from Other Call Centers?
It’s a common misconception that all call centers are essentially the same—that they are interchangeable when it comes to the...Continue reading
Improving FCR & CSAT Rates
A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat calls. RDI...Continue reading
RDI Receives a Top Workplaces Award for the Third Year in a Row
RDI was recently honored with a Top Workplaces 2023 Award by Enquirer Media, marking the third consecutive year that RDI...Continue reading
During Economic Uncertainty, Top Brands Turn to Domestic & Near-Shore Call Centers
Domestic and near-shore call centers are excellent solutions for businesses operating in 2023, especially with our turbulent economy. These call...Continue reading