Managed IT Service Provider / Remote Monitoring:
Focus on your business strategy and customer service, while we focus your IT services. As an IT managed service provider, RDI handles the day-to-day operations including field maintenance, installations, upgrades, systems optimization, network changes, equipment upgrades, multi-vendor coordination, and customer support. We offer a complete package which ensures that your network is managed properly and secure using remote monitoring tools. We manage and monitor your network out of sight and we’re onsite when you need us.
Ready, on-call, around the clock peace of mind
RDI expert team saves company time, work downtime and individual headaches by offering the best IT solutions support at competitive rates. Our technicians provide onsite and offsite services and end user support for desktops, networks, servers, and Voice over IP assistance needs. Our Level 1, 2, and 3 technicians handle troubleshooting, issue tracking, issue resolution, follow through, and reporting. Our IT support company specialists also understand the benefits of taking the time to explain what we are doing and to follow through on support from end-to-end, even proactively reporting on systems risks so that you can make future IT preparations armed with facts for controlled planning.
24/7 Help Desk Services:
We are a managed IT services provider headquartered in Ohio and we are dedicated to your account. During business hours, RDI guarantees a 4 hour response time to all of our customers and we offer after hours options for emergency support requests. A 15 minute response time is guaranteed to contract customers, along with customized support for enterprise business needs detailing a critical escalation plan and help desk specialist assignments.
Managed Services / Remote Monitoring:
RDI takes a strategic approach to routine IT tasks using our proprietary extensive point inspections checklist to proactively target potential systems’ issues before downtime results. We take IT managed services and support as well as the responsibility of your network very seriously. It’s not enough to just keep you online, we keep your systems optimized and we keep you informed. We not only focus on the day-to-day tasks like server patches, checking server event logs for security issues or hardware problems, we analyze this routine information to manage your systems proactively.