Call Center Outsourcing for the Financial Services Industry
RDI provides financial services call center outsourcing that helps our financial service partners focus on important business tasks to meet their customer’s goals. Our air-tight and compliant call center and managed IT solutions are PCI Level One, SOCII certified, CFPB compliant, and adhere to strict HIPAA/PII regulations. RDI Corporation has years of experience working with banks, insurance companies, and financial institutions with streamlining business and managing data.
RDI call centers offer several special services to financial institutions in all 50 states. Our inbound and outbound call center service provides trained agents to handle volumes related to online banking support, financial hardship resources, appointment scheduling, personal & small business loans, health & life insurance, and scam prevention. Sales is an important service for financial customers and RDI is happy to provide trained agents with experience that knows every aspect of the financial industry and the sales cycle. We can help your financial services acquire, support, and retain your customers through quality interactions and minimal wait times. Our staff is trained to listen to every customer using up to date sales techniques that are vital to success. RDI Corporation is here to help you meet your goals using our financial services to keep your customers satisfied.
Our customer care staff serves as the financial industry’s brand representative, and we deliver the solutions you need to succeed. RDI provides credit card and loan application processing, financial product sales, cross-selling, upselling, contact through several channels, domestic call center services, inbound and outbound call centers, along with bilingual staff members to increase your customer retention rates.
RDI offers help desk support for all financial call centers 24 hours a day and 7 days a week. Our engineers and technicians will troubleshoot and fix all technical difficulties that arise. When computer systems are not working, phone systems are down or a security breach has occurred, our onsite engineers, dispatch services, and SLA monitoring teams can be reached immediately. Our B2B services will maximize monthly sales revenues, you can start today by designing a phone and online system to meet your specific needs then our trained staff will do the rest.
RDI offers experienced licensed insurance agents that are in 50 states that can be added to your team of call center staff to sell more financial products. Our agents are trained, screened and tested before they begin to sell life insurance, health, property, and casualty policies for your company. Other services RDI call centers offer for financial services are processing paperwork, order entry, billing, claims handling, market research, and special database construction. RDI is equipped to service banks, the insurance industry, and all financial institutions.
Benefits of Call Centers for Banks and Financial Services
Our call center has trained professional staff members specialized in the financial services industry. A rude customer service rep can affect your business as customers will just take their business to another bank, insurance agency, or financial center. RDI’s customer service staff represent your business, and our agents are always polite and professional because we know that is what increases customer retention rates.
Call centers simplify a complex business that sells financial products and services. RDI’s inbound and outbound call centers handle tasks that the bank or company does not have to manage. Our consistency and support keeps the call center running and servicing customers at all times. We help you to scale your business to be competitive in the world today. RDI provides specialized software and detailed analytics to keep you ahead of the competition and learn about your customer.
For the banking industry RDI helps to increase consumer loans and bank accounts because customers can apply at any time. This reduces stress and helps you to cut the cost of hiring more employees. When a staff member is out sick, RDI has other employees to send in to handle the problem. Call centers cut costs when you use our call center outsourcing services. With consistent service we will be able to increase sales by increasing your customer base.
We promote customer brand awareness in bank call centers, insurance call centers, and financial institutions by utilizing specialized training and techniques. RDI provides customers with accurate information and promotes your brand according to your company goals. RDI call centers answer customer questions and resolve problems quickly so your customers are not holding on the line for long periods of time. Our call centers are fast-moving and trained to resolve problems in a timely manner. RDI call center services will help eliminate the time you need to hire and train staff reducing cost and saving time.