
Case Studies
Banking Support: Platform Conversion & Efficiency Improvement
A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform.
A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform.
Many people agree that at least one good thing emerged as a result of the Covid pandemic—more flexibility
A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat
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