a family of companies: winning smart
Get the Outsourced Advantage; Keep the In-house Vibes
Contact Center, Technology, Market Research & Digital Support.
Contact Center
Take your customer experience to the next level with world class omni-channel customer engagement solutions
Technical Services
Leverage the latest technology with RDI’s Comprehensive Managed IT services
Research & Insights
Understand what motivates your customers with expert quantitative & qualitative market research and analytics
Digital Strategy
Connecting with customers is just a click away with award-winning digital strategythe anatomy of a great partner
Body
When you combine the best technology with speed, flexibility and deep industry expertise you establish a reliable foundation that delights clients and customers with results.
Mind
42 years of market research learning and insights, lean sigma processes and the nerve to keep asking “why” results in creative solutions that are free of the “same old same old” giving your brand a competitive advantage.
Heart
We provide a balanced lifestyle that results in employees that listen, care, learn and stay. Vital signs include low attrition, sustainable efficiency, top NPS/CSAT scores that will keep your brand and customers happy and healthy.
Spirit
Our spirit is team spirit. We sweat the small stuff so you don’t have to. Let us wear your jersey and assist your wins.
our clients tell it better than we do…
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“RDI proactively provided information to assist in our planning as the impact of COVID-19 expanded internationally assisting in our expansion of tele-therapy services. We thank you RDI for the assistance, support, and understanding our needs and priorities.”
– Private Practice Counseling Service
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“Partnering with RDI has been one of the smartest and most strategic decisions we’ve made. Our goal was to rapidly expand our footprint throughout the state of Pennsylvania and Ohio and we needed a rock-solid IT support system and infrastructure to facilitate this growth. RDI has provided all of this to PHN. Technology is vital to our long-term success and having a trusted partner that provides “one stop shop” approach was very attractive to us. We look forward to many years of growth with RDI.”
– Primary Health Network
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“RDI has serviced our IT needs for several years. We love them! We recently shared our concerns with RDI about our need to close office visits due to COVID-19. RDI came to our rescue (and over a weekend!) helping us to transition to a telehealth phone support program in just a couple days. They also worked with our billing company to ensure understanding of how to get paid quickly. Thanks RDI for assisting us in supporting our patient’s needs!”
– Lung Treatment Center
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“RDI Sightline helps us add the people element to a lot of complex business issues. The qualitative and quantitative support we receive from RDI helps add valuable context to those questions that can’t be solved with numbers alone.”
– Supermarket Chain
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“RDI has proven themselves to be a leader and a constant top producer. RDI ‘s competitiveness and hands‐on approach impacts daily results and the bottom line through their ability to communicate, develop front‐line employees and focus on the goal at hand. If great results are expected, RDI delivers.”
– Business Support Services
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“The RDI team stepped up and has done a great job absorbing our culture, product and process knowledge. RDI is great partner. Thanks!”
– Home Warranty Company
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“Over the years, RDI has been an excellent partner and flexible to all of our needs. Through transitioning support of our own center, as well as partners both on and off shore, our service has greatly improved. Thank you!”
– Off-Price Department Store Corporation
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“RDI has raised the bar. Your contribution as a thought partner is the critical element enhancing the relationship and contributing to our success. RDI has developed strategies that meet our customer’s needs, executed on-time and on-cost while delivering growth. And I mean it!”
– Financial Services Company
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“And lastly, it was our partner RDI that made a BIG discovery yesterday that we had not uncovered. This demonstrates the value of RDI as they’re ‘in the market’ discovering what our competition is doing! You’re our eyes and ears on the street and we don’t take you guys for granted.”
– Financial Services Company
Earn Well
Learn Well
Live Well
It’s our way of life.
Our people are our greatest asset & our best investment.