LISTEN 2024 brings together CallMiner customers and industry professionals for a transformative event in Dallas, Texas. Whether you’re attending to...Continue reading
Category: Articles
Business Intelligence: Transforming Data into Exceptional Customer Experiences
Picture a world where your business decisions are guided by a crystal-clear understanding of your customers’ needs and behaviors. In...Continue reading
Powerful Tools, Expert Insights: RDI’s Speech Analytics Advantage
Imagine unlocking the hidden potential in every customer interaction. Speech analytics isn’t just about understanding words—it’s about decoding customer sentiment,...Continue reading
Embracing Growth: Chris Griffin’s Dale Carnegie Journey Inspires RDI
At RDI, we believe that personal growth and professional development go hand in hand. That’s why we’re always excited to...Continue reading
Proud and Loud: RDI Celebrates Diversity and Inclusion in Cincinnati Pride Parade
At RDI, our commitment to diversity and inclusion goes beyond words—it’s embedded in our culture and daily practices. We believe...Continue reading
How to Enhance Contact Center Performance with Speech Analytics
In today’s competitive market, understanding the nuances of customer conversations isn’t just an advantage—it’s a necessity. But how can you...Continue reading
What is an Outbound Call Center? Inbound Vs Outbound
There are two types of Call Centers or Contact Centers and they both have their differences. There are Inbound Call...Continue reading
24/7 Bilingual Answering Services with Fluent English/Spanish Receptionists
RDI understands the critical importance of businesses today to have professional and experienced customer support professionals available to support customer...Continue reading
What Are Call Center Services?
Call Center Services Today's modern era of business is more competitive than ever before. As a result, many companies are...Continue reading
The Difference Between Inbound & Outbound Call Centers – Looking at the Purposes They Serve
Inbound and outbound calls centers are perhaps the most important services that your company depends on for its success. When...Continue reading