How to Successfully Recruit in 2024
“Good help is hard to find” is a timeless adage bemoaned by employers throughout history and across every discipline who...Continue reading
Retail Account Management
One of the nation’s leading retail gift and card companies partnered with RDI to replace its struggling in-house telephone account...Continue reading
How to Request a Proposal From a BPO
Business process outsourcing has been on the rise in recent years, and as businesses become more complex and customers become...Continue reading
The Human Touch in BPO: Balancing Automation and Personalization
As artificial intelligence becomes more common across the board and within the business process outsourcing (BPO) industry, it’s easy to...Continue reading
The Role of BPO in Managing Workplace Diversity
In today’s rapidly changing business landscape, building and maintaining workplace diversity has become a critical factor for businesses aiming to...Continue reading
Redefining Customer Connections: Strategies for Blending Automation with a Human Touch
There is no denying it: the business world is rapidly evolving, especially with daily advances in technology and automation. In...Continue reading
How BPO Can Help Businesses Adapt to Market Volatility
In our fast, ever-changing world, businesses are constantly challenged with unpredictable market conditions, economic fluctuations, and evolving customer demands. In...Continue reading
The Patient Experience Begins With a Phone Call
Patient-centered care has become a buzzword recently as hospitals and doctors’ offices look for ways to improve the patient experience....Continue reading
The Benefits of Business Process Outsourcing
There’s a popular expression in the business world that many successful entrepreneurs use to guide their decisions: “Work smarter, not...Continue reading
How to Choose the Right BPO Partner
Choosing to outsource a portion of your business is a smart move. In fact, outsourcing has become a trend in...Continue reading