Banking Support: Platform Conversion & Efficiency Improvement

A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came to RDI to solve their need to scale their contact center to handle the increase in conversion-related calls without compromising service levels. RDI implemented a flexible staffing solution, leveraging information security expertise and workforce management tools to handle call volumes and fluctuations efficiently.

Read more about this successful collaboration by downloading the case study below.