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Proven Results.

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Our Story

Founded in 1978, RDI has spent over 45 years helping brands, including Fortune 500 leaders, turn customer experience into a true performance advantage. What began as a research firm has grown into a trusted Business Process Outsourcing (BPO) partner for companies that value meaningful, measurable customer connections.

RDI helps turn every interaction into a competitive edge by blending people, AI, and insights to create experiences customers remember and businesses can measure. With 12 locations across the U.S. and nearshore, and a team of more than 5,000 strong, we deliver people-powered solutions that drive real results.

By the Numbers

At RDI, we measure success by the partnerships we build and the outcomes we drive. Here’s a look at the
experience, scale, and reach behind our people-powered performance:

45+ years serving leading brands

45+ years supporting customer-centric brand

50M+ customer interactions managed every year

50M+ customer interactions managed every year

12 locations across U.S.

12 locations across the U.S. and nearshore

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5,000+ team members delivering high quality impact daily

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Trusted by Fortune 500s and fast-growth innovators 

Where We Work

From our Midwest headquarters to our nearshore locations, RDI facilities are purpose-built to support operational excellence. Each site is equipped with secure infrastructure, modern workspaces, and the technology needed to deliver seamless service whether in-person, hybrid, or remote.

Meet Our Leaders

RDI’s executive team brings decades of leadership in customer experience, technology, operations, and strategy. Many began their careers on the floor as call center agents, a perspective that continues to shape how we lead today. Their hands-on, collaborative approach keeps our organization agile and forward-thinking, embracing new technologies that deliver smarter solutions and better outcomes for our clients.

Bronson Trebbi

Chief Executive Officer

Bronson Trebbi

Since 2005, Bronson Trebbi has led RDI through transformational growth, more than doubling revenue and expanding its national footprint within his first two years. A strategic, agile CEO, he has built a full-service solutions provider spanning contact centers, technical support, and analytics. A Cincinnati native, Bronson’s local roots shape the company’s strong commitment to community impact, alongside a focus on culture, service, and high-performance leadership. Recognized with the Kent Clapp CEO Award, he leads with operational rigor, entrepreneurial energy, and a “serve-first” mindset that drives both business results and community engagement.
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Chris Anderson

Chief Information Security Officer

Chris Anderson

Chris Anderson is the guardian of RDI’s security. As Chief Information Security Officer, he makes sure data stays protected, systems stay compliant, and risks are under control. With a career built in IT and cybersecurity—and more than a decade at RDI—he’s led the way on everything from building enterprise security programs to running vulnerability tests and rolling out employee security training. He’s not just focused on technology; he’s focused on how security enables smarter business. By blending strategy with hands-on expertise, Chris ensures RDI stays safe, agile, and ahead of evolving threats.
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Bobbie Jo Raines

Controller

Bobbie Jo Raines

For nearly 40 years, Bobbie Jo Raines has been the backbone of RDI’s financial operations. As Controller, she’s the steady hand behind the numbers, guiding budgets, ensuring compliance, and supporting growth with confidence and precision. Her institutional knowledge runs deep—she knows the business inside and out and uses that insight to keep financial strategy sharp and aligned with the company’s goals. More than a financial steward, she’s a trusted partner to leadership, helping translate complex financial realities into clear decisions that drive stability and success.
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Kelcie Best

Vice President of Client Services

Kelcie Best

Kelcie Best brings nearly 20 years of call center experience to table, building a reputation for operational excellence and client-first leadership. As VP of Client Services, she leads the team with a focus on advocacy, consultative guidance, and actionable business insights, helping clients turn data into results. From streamlining processes to mentoring teams, she ensures every interaction drives measurable impact, balancing strategy with hands-on execution.
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Chris Martin

Vice President of Operations

Chris Martin

Chris Martin knows the RDI journey from the ground up. Starting on the phones in 2008, he climbed the operational ladder—leading teams, managing programs, and directing multiple sites along the way. Now, he works hand-in-hand with operations across the western U.S. and Mexico, ensuring performance stays sharp and collaboration seamless. With experience that covers nearly every rung of operations, he brings a practical, people-first perspective to leadership. For Chris, success comes from empowering teams and aligning daily execution with big-picture client goals.
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Mike Robinson

Vice President of Human Resources

Mike Robinson

Mike Robinson leads with people at the center. As VP of Human Resources, he helps employees and leaders across the company solve problems, build stronger teams, and unlock potential. With years of HR and leadership experience, he’s known for his approachable style and ability to turn challenges into opportunities for growth. His focus is simple: support employees, strengthen leaders, and build a culture where people can succeed. For Mike, HR isn’t just a function—it’s how the company keeps its people thriving.
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Andy McCarthy

Senior Director of Culture & Retention

Andy McCarthy

Andy McCarthy is all about people and performance. After more than two decades at RDI, he serves as Senior Director of Culture & Retention, where he focuses on making sure teams aren’t just productive—they’re supported, motivated, and set up to thrive. He helps facilitate ELLWell, the company’s employee wellness initiative, which has grown into a cornerstone of its culture. A mentor, leader, and culture champion, Andy blends operational know-how with people-first leadership, proving that when employees grow, the business grows with them.
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Matt Dowd

President

Matt Dowd

From the phones to the presidency—Matt Dowd has seen every side of the business. Over nearly two decades, he rose through roles from Site Director to EVP, building a reputation for aligning strategy with results and creating programs that strengthen both client partnerships and employee growth. A Lean Six Sigma Black Belt, he brings data-driven precision and a people-first philosophy to every challenge. His leadership extends beyond RDI, too, with service on the Oxford Chamber of Commerce Board and recognition as a Chamber Champion for community impact.
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Bill Hahn

Chief Information Officer

Bill Hahn

Technology leadership comes naturally to Bill Hahn. As CIO, he shapes RDI’s tech strategy with a focus on innovation, scalability, and business growth. With 20+ years of experience leading digital transformation and modernizing enterprise systems, he knows how to turn IT into a growth engine. Bill’s passionate about building high-performing teams, delivering secure and cost-effective solutions, and keeping the company ahead of the curve in today’s fast-moving digital landscape.
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Tom Colligan

Vice President of Project Management Office

Tom Colligan

Tom Colligan connects the dots between clients, operations, and technology. With a career spent leading call centers and driving transformation, he now heads the Project Management Office—where new client implementations, technology partnerships, and cross-team collaboration come together. Whether it’s launching a new program or streamlining processes, he focuses on innovation that delivers meaningful, measurable impact. By combining project management expertise with a big-picture mindset, Tom keeps RDI’s operations moving forward with speed and precision.
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Peggy McCarthy

Vice President of Project Planning and Facilities

Peggy McCarthy

Since 1998, Peggy McCarthy has been driving complex projects that shape RDI’s facilities and long-term growth. As VP of Project Planning & Facilities, she leads major renovations, expansions, and rebuilds—taking projects from concept to completion with precision and care. With decades of expertise in facilities management and a strong network of partners, Peggy ensures every detail is done right, on time, and on budget.
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Josh Viel

Vice President of Client Development

Josh Viel

Josh Viel has seen customer experience from just about every angle. After working his way up through the business, he’s now VP of Client Development—helping brands blend people, process, and technology in ways that drive real results. He’s known for making strategy feel practical and turning client goals into solutions that actually work on the ground. With a career built inside the customer experience world, Josh knows how to bring together teams and tools to deliver outcomes that matter.
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Christopher Griffin

Director of Learning & Development

Christopher Griffin

Learning and development are where Christopher Griffin makes the biggest impact. At RDI, he designs enterprise training programs, builds leadership and mentorship tracks, and creates innovative ways to help employees grow their skills and careers. He’s recognized for turning training into results—developing programs that drive performance while setting people up for real-world success. By blending strategy with hands-on coaching, Christopher makes learning not just a process, but a game-changer for both employees and the business.
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Ashlee Walsh

Director of Quality Assurance

Ashlee Walsh

Quality is Ashlee Walsh’s specialty. As Director of QA, she leads teams across the U.S. and Mexico, using a hands-on approach to strengthen performance and elevate customer experience. She combines deep knowledge of quality modules and processes with practical leadership, coaching teams to monitor customer interactions and improve performance. Her efforts ensure clients see measurable impact while elevating the customer experience, making her a trusted leader in shaping both people and process.

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Joe Catanzaro

Chief Operating Officer

Joe Catanzaro

As COO, Joe Catanzaro combines hands-on experience with strategic leadership. He began his career as a frontline agent, steadily advancing through operations to take on senior leadership across U.S. and Mexico sites. With two decades of perspective, he understands every level of the customer experience and the people who deliver it. His leadership focuses on aligning strategy with execution, empowering teams, and driving collaboration across borders. Known for balancing accountability with empathy, Joe ensures RDI operates with both focus and flexibility.

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Tim Hellmann

Chief Customer Officer

Tim Hellmann

For Tim Hellmann, customer experience isn’t just a function—it’s a growth engine. With decades of executive leadership, he leads CX innovation across 30+ client programs, bringing together Lean Six Sigma, AI, CRM, and speech analytics to unlock smarter results. He’s built a team of Client Service Directors who push analytics-as-a-service and drive continuous improvement at scale. Known for tackling complex challenges and turning them into opportunities, Tim blends strategy with execution to keep RDI ahead of the curve in intelligent customer experience and operational excellence.
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Sue Beimesche

Vice President of Operations

Sue Beimesche

For Sue Beimesche, operations and people go hand in hand. As VP of Operations, she’s built her career on the belief that when employees grow, the business grows too. From agent to strategist, she’s held nearly every role in the book, giving her a front-row seat to how people, process, and performance connect. Known for her tactical leadership and talent-first philosophy, she’s helped optimize operations while creating opportunities for teams to thrive. Her approach is simple but powerful: build strong people, and you’ll build strong results.
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Tom Hornsby

Vice President of Business Development

Tom Hornsby

Tom Hornsby has made a career of turning challenges into performance breakthroughs. A Lean Six Sigma Black Belt, he’s led global teams, streamlined vendor partnerships, and delivered multi-million-dollar efficiencies in banking, financial services, and CX. His career blends strategy with execution—driving change management, digital innovation, and workforce optimization that boost performance and client satisfaction. Known for tackling tough challenges with a sharp, results-first mindset, Tom makes transformation stick.
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Dwayne Millner

Vice President of Leadership Development

Dwayne Millner

Leadership is Dwayne Millner’s specialty. As VP of Leadership Development, he helps executives and professionals sharpen their skills, grow their confidence, and build cultures that last. He designs programs that push leaders to think bigger, adapt faster, and connect more authentically with their teams. Known for pairing strategy with a people-first approach, he makes leadership feel both practical and inspiring. For Dwayne, it’s not just about developing leaders—it’s about shaping stronger organizations from the inside out.

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Amanda Wash

Vice President of Product Development & Marketing

Amanda Wash

Innovation and customer experience are at the core of Amanda Wash’s leadership. At RDI, she fuels growth by building proprietary AI tools, shaping brand strategy, and delivering solutions that work for both clients and employees. She’s known for transforming big ideas into scalable programs and for developing teams that thrive under her guidance. With a track record of turning challenges into opportunities, Amanda keeps the company ahead of the curve in customer experience and technology—always pushing for smarter, sharper ways to deliver value.
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Jeremiah Peddersen

Director of Workforce Management

Jeremiah Peddersen

Jeremiah Peddersen knows how to make contact centers run smarter. With a career built around workforce strategy and operational leadership, he has mastered the art of balancing efficiency with service excellence. From forecasting and scheduling to coaching and performance analysis, he helps teams find the right rhythm to meet client and customer needs. His approach is equal parts data-driven and people-focused—ensuring every decision boosts productivity while developing strong, capable employees. When challenges arise, Jeremiah is the leader who turns complexity into clarity, keeping operations on track and results on point.
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What Drives Us

For CX-focused brands under pressure to deliver more, RDI blends human support, smart
automation, and real insights to turn everyday conversations into business growth.

Our Core Values

  • num 1
    Experience-Driven We believe the customer experience is a brand's competitive edge and should be at the center of every decision, process, and solution.
  • num 2
    Insight-Led Every decision we make is grounded in data, research, and results.
  • No3
    People First People power every interaction with clients, customers, and each other.
  • No4
    Relentless in Results We pursue operational excellence with focus, accountability, and follow-through.
  • No5
    Innovate with Integrity We embrace smart automation and AI to improve outcomes and strengthen human connection.

Community Impact

We believe success is meant to be shared. Through our RDI Gives Back program, we support local nonprofits, organize volunteer efforts, and create opportunities for employees to engage with causes they care about. From disaster relief to school supply drives, community is at the heart of our culture. 
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Join the Team 

Great customer experiences start with great employee experiences. That’s why we offer career paths, not just jobs. Whether you’re just starting out or ready to lead, RDI offers opportunities to grow through training, mentoring, and advancement from within. 

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“We now have clear visibility at every level of performance. These insights help us make confident, informed decisions.”

— Senior Manager of Customer Service at a Leading Education Provider