RDI is a privately held contact center and IT firm committed to elevating the Customer Experience in its dedicated outsourced environment. Founded in 1978 as a research analytics company, RDI’s expertise has grown to include full-service Business Process Outsourcing (BPO) solutions for Contact Center support, Data Analytics, and Managed IT & Helpdesk Services. With 12 domestic and near-shore locations and over 5,000 in-house and work-from-home employees, RDI focuses on the Customer Experience and delivers value-driven results for multiple industries, including leading Fortune 500 client partners.
Winning Smart plays a major role in RDI’s success. Winning does not mean at any cost. Other companies may focus only on the desired outcome, never caring how they get there. Our success starts and stops with our number one asset: our people. RDI focuses on developing the strengths of our employees and putting them in the right position to win. Once we identify each individual’s strength, we support and develop them to reach their true potential. Winning Smart for us means that RDI makes use of every smart tool, technique and thought it can identify in order to achieve and maintain an ongoing winning record.
Giving back to our community brings people together. RDI is deeply committed to helping nonprofit organizations and schools do more and achieve more. RDI GiveBack was created to provide our employees an opportunity to increase their IMPACT in the community through company matching, employee grants and paid time off to support their favorite nonprofits.