Call Center Outsourcing

At RDI Corporation we know that many companies are looking for a way to shift departments into the hands of third-party professionals with the training to handle the job appropriately. With the experience of the team at RDI Corporation, this is not a problem. We offer the best support for businesses in the industry. Regardless of the size of your business or company, our call center outsourcing services offer exceptional customer service to anyone who calls asking about your business.

Telemarketing Outsourcing

At RDI Corporation, we offer many services to the companies that depend on us, for example market research outsourcing, outbound call center outsourcing, outsource technical support services, outsourcing for the financial services industry, and many more. Another one of the services that we offer is called telemarketing outsourcing. We know that a competing company might have steered away from cold calling and telemarketing; however, at RDI Corporation, we believe that this service still has a tremendous amount of value.

We have provided our employees with the training they need to have a high success rate on sales calls that take place in the domestic area. There are customers out there who need to know about the many services and products that you provide. That is why we have the best employees with the right experience to take on this job.

Call Center Services

One of the major benefits of working with RDI is the value-based service that we provide. We know that many businesses are trying to keep their overhead costs under control, that is why we can tailor our pricing metrics to meet your specific needs.

Some of our clients prefer to have a flat rate because this is more predictable. If this is what is needed, we can come up with a flat, monthly rate that can be extended as long as necessary. We know how to tailor our pricing to meet the needs of our clients, providing you with the predictability and transparency that you deserve.

On the other hand, some clients might want to have a pay as you go service. Some clients like to scale their services up or down because their business is seasonal in nature and we are happy to scale up and down to meet your needs, ensuring that you get the most out of every dollar you spend.

Call Center for Hire

As a call center for hire, we provide a well-rounded package when it comes to services in the domestic area. Our domestic call center outsourcing service ensures that those who call asking about your business will receive help from someone they will come to know, trust, and like. Furthermore, we know that accents can be hard to understand. That is why we stick with domestic services. This allows us to keep the time of our calls short which means we can save you money. We provide great value for our services and our time.

Outsourced Call Center Pricing

RDI offers quotes that are based upon the services your call center needs. The overall cost to outsource a call center depends on the size of the outsourced team and what services your company chooses to enroll in. 24/7 services are included within the price of every quote because RDI wants to provide the best services we can to you and your customers. If you would like a quote for our call center services, reach out to a representative today and we will work to accommodate your needs.

Global Response Call Center

We also have a global call center for those who have additional needs. We have poured a tremendous amount of resources into providing a better service than anyone else in the industry. That is why we have added a global branch to our business. If you are a customer that is calling from an international area, this may be a better option for you. We understand that the customer could be calling from almost anywhere in the world. Everyone is entitled to great customer service and our global response call center allows us to better manage customers in other time zones. Trust our global response call center to meet your needs.

Inbound Call Center Outsourcing

One of the backbones of our customer service solutions comes in the form of our inbound call center outsourcing services. Our inbound center services handle calls that are coming in from your customers. They often call with questions about pricing, orders, and more. This service is important because it shows the customer that you care about them. That is why we provide outstanding training for our employees focusing on inbound customer calls. Whether communication is via phone, email, or chat, our inbound call center agents have experience with it all. Some of the biggest issues are handled via email. We have found that many customers like this service because it allows us to provide them with a more complete response, including links and graphics that might not be visible otherwise.

Sales Call Center Outsourcing

Of course, we also offer sales call outsourcing as an option. Even though you might be skeptical about the success rate of sales calls, we have found that our center can improve your sales numbers. Our specialists have expert knowledge in call center solutions and this allows them to leverage this experience to help you. Once you see the numbers that our team can put up, you won't doubt them anymore. Trust us to help you!

Frequently Asked Questions

Some of the most common questions we get asked at RDI Corporation include:

What is an Outsourced Call Center?

An outsourced call center is a third-party organization that will take your internal call centers and move them off-site, placing them in the hands of our specialists. This allows you to take those resources and put them back into your company. If your company is interested in learning more about our outsourced call center solutions, then reach out to us today. We have some of the top specialists in the industry.

How Do I Start Call Center Outsourcing?

If you want to invest in call centers that are outsourced, simply call us today and ask for help. We have representatives standing by who can walk you through every step of this process. We can show you why so many businesses have trusted us with their outsourcing needs.

How Much Does Outsourcing Customer Service Cost?

The good news is that when you use outsourced call centers, we can tailor the pricing structure to meet your needs based on your service requirements.