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Category: Case Studies

Banking Support: Platform Conversion & Efficiency Improvement

Case Studies

A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came...Continue reading

Improving FCR & CSAT Rates

Case Studies

A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat calls. RDI...Continue reading

During Economic Uncertainty, Top Brands Turn to Domestic & Near-Shore Call Centers

Case Studies, Whitepapers

Domestic and near-shore call centers are excellent solutions for businesses operating in 2023, especially with our turbulent economy. These call...Continue reading

Increasing Quality Assurance with Speech Analytics

Case Studies

A major telecommunications provider approached RDI about their ineffective quality assurance and compliance processes. In response, RDI developed a specific...Continue reading

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Supported Growth:
Increasing Client’s Sales, CX, and ROI

Case Studies

The Ask: Supported Growth  A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their...Continue reading

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Recent Posts

  • Banking Support: Platform Conversion & Efficiency Improvement
  • The Benefits of Workplace Flexibility
  • Improving FCR & CSAT Rates
  • RDI Receives a Top Workplaces Award for the Third Year in a Row
  • During Economic Uncertainty, Top Brands Turn to Domestic & Near-Shore Call Centers
  • How ChatGPT Can Enhance Customer Relations

ABOUT RDI

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(800) 388-7636
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RDI Corporation
     4350 Glendale Milford Road
     Cincinnati, OH 45242


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