A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came...Continue reading
Category: Case Studies
Improving FCR & CSAT Rates
A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat calls. RDI...Continue reading
During Economic Uncertainty, Top Brands Turn to Domestic & Near-Shore Call Centers
Domestic and near-shore call centers are excellent solutions for businesses operating in 2023, especially with our turbulent economy. These call...Continue reading
Increasing Quality Assurance with Speech Analytics
A major telecommunications provider approached RDI about their ineffective quality assurance and compliance processes. In response, RDI developed a specific...Continue reading
Supported Growth:
Increasing Client’s Sales, CX, and ROI
The Ask: Supported Growth A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their...Continue reading