Why RDI?
Proven Experience, Consistent Execution
At RDI, we don’t just understand customer experience — we’ve spent over 45 years perfecting how to deliver it at scale. We blend human-centered support, smart automation, and actionable insights to help businesses grow through every conversation. From emerging disruptors to Fortune 500 leaders, companies trust us for consistent execution, flexible solutions, and outcomes that create lasting value.
Our Story
From a single Cincinnati office to a nationwide leader in customer experience, RDI has spent over 45 years helping brands turn every customer interaction into measurable performance, all while staying true to our people-first roots.
Built for Partnership, Not Transactions
Our approach goes beyond cost savings or headcount. RDI acts as an extension of your business, aligning with your culture, goals, and growth plans. We collaborate at every level, giving you the consistency of an in-house team with the flexibility of an outsourced partner.
Security and Compliance You Can Count On
We meet the strictest standards for data protection and regulatory compliance. Whether you operate in healthcare, finance, or another high-stakes environment, our infrastructure and protocols keep your brand and your customers protected.
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HIPAA - Compliant handling of sensitive health data
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PCI - Secure payment and financial data practices
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SOC 2 Type II - Rigorous auditing of security controls and privacy standards
Deep Experience in the Industries That Matter
We bring industry-specific insight to every engagement. Whether it’s reducing patient churn in healthcare
or increasing lifetime value in retail, our team understands the nuances that boost performance in every
sector we serve.
Financial Services
Billing inquiries, payment assistance, fraud prevention, account management.
Retail
Loyalty support, returns processing, omnichannel order handling.
Quick Serve Restaurants
Order placement, delivery issue resolution, loyalty/rewards program support.
Telecommunications
Plan changes, technical troubleshooting, equipment support.
Grocery / CPG
Subscription support, product inquiries, promotion redemption.
Insurance
Claims intake, billing, policy servicing, FNOL.
Pharmaceutical / Healthcare
Patient scheduling, HSA/FSA support, compliance-aligned care coordination
AI That Supports People, Not Replaces Them
Our philosophy is simple: technology should amplify human talent. We blend AI tools like chatbots, interaction simulators, and Agent Assist with real human support to reduce cost-to-serve while protecting the customer experience. Our stack includes proprietary and partner-built tools — from speech analytics to predictive modeling — designed to scale smart, human-centered operations.
Agile Solutions Built for Growth
As your business evolves, so do we. RDI delivers the right-sized support for seasonal spikes, rapid growth, or channel expansion all while preserving your brand standards and KPIs. Whether you need 20 agents or 2,000, we scale without losing the personalized service your customers expect. With U.S. and nearshore locations and a Midwest-rooted culture of service, we combine operational muscle with personalized and strategic attention.
Let’s Talk
Big goals or small wins — whatever you’re aiming for, we’re here to help you make it happen.
FAQs
Call center outsourcing involves delegating your customer service operations to a third-party provider like RDI. This allows businesses to focus on core activities while ensuring that all customers receive professional support.
The cost varies based on team size and required services. RDI provides customized quotes tailored to your specific call center needs.
RDI partners with a diverse range of industries, including pharmaceutical/healthcare, telecommunications, financial services, quick serve restaurants, insurance, retail, and grocery/CPG.
