CHALLENGE A data analytics loyalty and marketing company for more than 1,000 consumer-facing companies worldwide across all industries needed to...Continue reading
Category: Case Studies
Supported Growth:
Increasing Client’s Sales, CX, and ROI
The Ask: Supported Growth A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their...Continue reading
QA Impact on Performance
In collaboration with a prominent cable company, RDI set out to enhance QA scores, increase conversion rates, and reduce costs....Continue reading
Cultivating Business Intelligence
A global healthcare device manufacturer faced significant customer support, efficiency, and training challenges when entering the U.S. market. With client...Continue reading
Retail Account Management
One of the nation’s leading retail gift and card companies partnered with RDI to replace its struggling in-house telephone account...Continue reading
Banking Support: Platform Conversion & Efficiency Improvement
A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came...Continue reading
Improving FCR & CSAT Rates
A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat calls. RDI...Continue reading
Using Business Intelligence to Improve Process Efficiency
Launching new channels of communications and applications can be difficult in today’s media landscape, especially as consumers become increasingly attuned...Continue reading
Increasing Quality Assurance with Speech Analytics
A major telecommunications provider approached RDI about their ineffective quality assurance and compliance processes. In response, RDI developed a specific...Continue reading
Supported Growth:
Increasing Client’s Sales, CX, and ROI
The Ask: Supported Growth A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their...Continue reading