Nearshore outsourcing, the practice of delegating business processes to companies in neighboring or nearby countries, is redefining what businesses can...Continue reading
Category: Articles
The Secret of Customer-First CX: Aligning Technology, Operations, and People
The customer experience (CX) has never been more critical—or more challenging—as today’s consumers expect seamless interactions, proactive support, and personalized...Continue reading
Ramp Up, Stress Down: How We Help Businesses Thrive During Seasonal Surges
The rush of seasonal surges can often leave businesses wondering, “Were we truly prepared?” For many, the challenges of managing...Continue reading
Maximizing Your Experience: The Essential LISTEN 2024 Conference Checklist
LISTEN 2024 brings together CallMiner customers and industry professionals for a transformative event in Dallas, Texas. Whether you’re attending to...Continue reading
Business Intelligence: Transforming Data into Exceptional Customer Experiences
Picture a world where your business decisions are guided by a crystal-clear understanding of your customers’ needs and behaviors. In...Continue reading
Powerful Tools, Expert Insights: RDI’s Speech Analytics Advantage
Imagine unlocking the hidden potential in every customer interaction. Speech analytics isn’t just about understanding words—it’s about decoding customer sentiment,...Continue reading
Embracing Growth: Chris Griffin’s Dale Carnegie Journey Inspires RDI
At RDI, we believe that personal growth and professional development go hand in hand. That’s why we’re always excited to...Continue reading
Proud and Loud: RDI Celebrates Diversity and Inclusion in Cincinnati Pride Parade
At RDI, our commitment to diversity and inclusion goes beyond words—it’s embedded in our culture and daily practices. We believe...Continue reading
How to Enhance Contact Center Performance with Speech Analytics
In today’s competitive market, understanding the nuances of customer conversations isn’t just an advantage—it’s a necessity. But how can you...Continue reading
What is an Outbound Call Center? Inbound Vs Outbound
There are two types of Call Centers or Contact Centers and they both have their differences. There are Inbound Call...Continue reading