Smarter Support Behind the Scenes.
What Empowerment Assist Delivers
Not every task happens in front of the customer, but every task still affects their experience. RDI’s AI Empowerment Assist is a decision tree tool that guides agents through the correct steps during moments that carry financial or compliance impact—ensuring consistency, accuracy, and reduced risk.
But the real value goes beyond guidance. By capturing data from every interaction, this AI workflow automation tool reveals insights into how processes like refunds are affecting your customer experience. By uncovering where friction exists, every decision becomes an opportunity to improve CX.
Automated Admin Support
Streamlines repetitive, high-volume tasks like scanning, form intake, and data classification.
Non-Customer-Facing Efficiency
Designed for roles and tasks that support but don’t interact with end customers.
Compliance-Ready Workflows
Minimizes human error, improves audit accuracy, and maintains standardized documentation.
Scalable Without Disruption
Reduces the burden on internal teams, boosting productivity without increasing headcount.
Why it Matters
Benefits
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Less Manual Work Frees your teams from low-value tasks so they can focus on what moves the needle. -
Higher Accuracy Automated validation and formatting minimizes errors and improves data integrity. -
Smarter Growth Scale back-end operations with ease without ballooning labor costs or complexity.
Real-World Use Case
A leading retail gift and card company partnered with RDI to revamp its internal telephone account management team, which was experiencing declining sales and rising operational costs. RDI implemented a comprehensive account management program that streamlined processes and integrated a custom CRM tool to automate daily administrative tasks. They saw rapid and measurable results:
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33% reduction in training delivery time
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20% reduction in operating expenses
Let’s Talk
Time to take the busywork off your plate. We’ll help you automate the admin, cut the clutter, and keep your team moving efficiently with a scalable AI workflow automation tool.
“RDI has raised the bar. Your contribution as a thought partner is the critical element enhancing the relationship and contributing to our success. RDI has developed strategies that meet our customer’s needs, executed on-time and on-cost while delivering growth. And I mean it!”
— Financial Services Company