Fast answers. Fewer tickets. Better experiences.
24/7 support that speaks to your brand and scales with your business.
AI Chatbot Capabilities
RDI’s AI Chatbot for customer service supports customers 24/7, handling high-volume, repeatable requests with speed and precision. Seamlessly integrated into your tech stack, it resolves inquiries like billing, scheduling, and product FAQs, freeing your team to focus on what matters most.
Pre-Built Integrations
Connects with your existing CRM, knowledge base, and ticketing systems to minimize lift.
Smart Handoff to Humans
Transfers complex or emotional inquiries to live agents with full context.
Intent Recognition
Identifies customer intent and delivers the right answers or actions automatically.
Conversational Design
These customer support chatbots use natural language processing to understand customer questions and sound like your brand.
Secure and Compliant
Designed for compliance with HIPAA, PCI, and other regulatory standards.
Trainable with Your Data
Continuously learns and improves from historical interactions and updated content.
Why AI Chatbot?
Benefits
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Benefits of the AI Chatbot Faster Resolution Time Resolves common inquiries in seconds by guiding users straight to the right answer. -
Fewer Live-Agent Transfers Deflects repetitive requests and reduces escalations by handling low-complexity issues autonomously. -
Always-On Availability Provides 24/7 support with no hold times or phone queues. -
On-Brand Conversations Uses conversational design to mirror your brand’s tone while staying compliant. -
Continuous Improvement Captures interaction data and intent signals to improve future answers and routing. -
Scale & Seamless Integration Scales effortlessly with demand and connects to your CRM, knowledge base, and ticketing systems.
Business Impact
Faster Resolutions
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Guides users to the right answers, instantly
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Reduces live agent transfers
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Resolves common inquiries in seconds
Better Experiences
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Available 24/7 for always-on support
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Conversational and branded tone
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Eliminates long hold times and phone queues
Smarter Operations
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Captures data to improve future interactions
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Scales effortlessly with demand
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Integrates seamlessly with backend systems
Real-World Use Case
A national retailer collaborated with RDI to implement a self-service automation solution that included AI chatbot for customer service functionality. By reducing reliance on live agents for common inquiries, they saw:
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24% reduction in call volume to live agents
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31% increase in customer self-service resolution
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15% improvement in overall CSAT within 90 days
Let’s Talk
We’ll help you build a customer support chatbot that sounds like your brand, scales your service, and gives your team the backup they’ve been waiting for.
“RDI helped us rethink our entire approach to automation. The chatbot solution alone freed up our agents to focus on high-impact interactions.”
— Senior Director, National Retail Brand