Our Story
Winning Smart Since 1978
What began with a single phone and a big idea has grown into a multi-solution, multi-location enterprise trusted by some of the world’s most recognized brands. Since 1978, RDI has remained committed to one mission: helping people and businesses succeed.
For over four decades, we’ve combined strategic insight, human-centered service, and operational discipline to solve complex challenges in customer experience, technology, and beyond. Our story is built on growth—from scrappy startup to enterprise partner—and on the belief that relationships, not transactions, fuel long-term success. And we’re just getting started.
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Put your data to work. We’ll help you uncover the insights hiding in every customer conversation using real-time contact center intelligence and advanced CX analytics tools.
“Partnering with RDI has been one of the smartest and most strategic decisions we’ve made. Our goal was to rapidly expand our footprint throughout the state of Pennsylvania and Ohio, and we needed a rock-solid IT support system and infrastructure to facilitate this growth. RDI has provided all of this to PHN. Technology is vital to our long-term success, and having a trusted partner that provides a 'one stop shop' approach was very attractive to us. We look forward to many years of growth with RDI.”
— Community Health Center