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Real-Time Insights. Smarter Actions. Better CX.

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Meet CX Pulse, your always-on customer intelligence engine.

CX Pulse translates customer interactions into actionable insight so your team can respond faster, fix root issues, and improve the experience in real time. As a real-time contact center intelligence platform, it tracks sentiment trends, pinpointing agent coaching needs, or flagging workflow friction, CX Pulse keeps you one step ahead.

Customer Sentiment Tracking

Identifies emotion and tone across interactions to guide your response strategy.

Live QA Signal Boosting icon

Live QA Signal Boosting

Flags outlier calls for review based on friction indicators, tone, or negative language.

Natural Language Understanding

Voice of Customer Intelligence

Aggregates interaction themes to uncover what matters most to customers.

CX Analytics

Agent Performance Signals

Highlights coaching opportunities based on call outcomes and behavior markers.

Proactive Alerting

Notifies leaders of emerging trends or service issues before they escalate.

Why it Matters

Benefits

  • num 1
    Faster Coaching Loops Enable in-the-moment feedback and support that helps agents improve on the fly.
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    Improved CSAT & NPS Resolve issues before they scale — and build trust with every interaction.
  • No3
    Data-Driven Service Design Use real-time insight to align CX strategy with customer needs and expectations.
Real-World Use Case
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Real-World Use Case

A global healthcare device manufacturer partnered with RDI to improve customer support visibility and reduce operational inefficiencies in the U.S. market. By deploying speech analytics, post-call surveys, and real-time contact center intelligence dashboards through CX Pulse, they uncovered key friction points and optimized agent training. Within 90 days, they achieved:

  • 36% reduction in troubleshooting call volume
  • Nearly 3-minute drop in average handle time
  • 4,627 calls transcribed for quality and sentiment analysis
Get Started

Let’s Talk 

Put your data to work. We’ll help you uncover the insights hiding in every customer conversation using real-time contact center intelligence and advanced CX analytics tools.

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“Partnering with RDI has been one of the smartest and most strategic decisions we’ve made. Our goal was to rapidly expand our footprint throughout the state of Pennsylvania and Ohio, and we needed a rock-solid IT support system and infrastructure to facilitate this growth. RDI has provided all of this to PHN. Technology is vital to our long-term success, and having a trusted partner that provides a 'one stop shop' approach was very attractive to us. We look forward to many years of growth with RDI.”

— Community Health Center