A leading early childhood education provider struggled to increase school tour appointments—a critical driver of enrollment—despite a long-standing BPO partnership. An outdated, manual QA process focused on perceived service quality rather than the behaviors that actually drove bookings, leaving teams without actionable insight and limiting growth.
RDI partnered with CallMiner to uncover what truly influenced parent decision-making and implement a data-driven QA approach that aligned coaching with measurable conversion outcomes.
Read more about how RDI helped transform tour bookings by downloading the full case study below.
