Category: Case Studies

CHALLENGE A data analytics loyalty and marketing company for more than 1,000 consumer-facing companies worldwide across all industries needed to...Continue reading

In collaboration with a prominent cable company, RDI set out to enhance QA scores, increase conversion rates, and reduce costs....Continue reading

A global healthcare device manufacturer faced significant customer support, efficiency, and training challenges when entering the U.S. market. With client...Continue reading

One of the nation’s leading retail gift and card companies partnered with RDI to replace its struggling in-house telephone account...Continue reading

A national bank faced significant challenges maintaining quality customer support while converting to a new online banking platform. They came...Continue reading

A client’s FCR and CSAT scores were declining, and they needed assistance understanding the driver behind increasing repeat calls. RDI...Continue reading

A major telecommunications provider approached RDI about their ineffective quality assurance and compliance processes. In response, RDI developed a specific...Continue reading

The Ask: Supported Growth  A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their...Continue reading

CHALLENGE At the onset of the global pandemic in March 2020, RDI Connect’s client’s internal nurse triage center was flooded...Continue reading