The challenges inherent to calculating the total costs of running an internal contact center are numerous. Both direct costs and...Continue reading
Category: Articles
How to Make Customer Experience King at Your Company to Drive Growth and Revenue
Let’s take this back to sales. You’ve broken down the sales silo. You’ve bridged the gap between marketing and sales,...Continue reading
What is a CRM? Top 10 CRM Features to Give Your Inside Sales a Major Boost
Sales industry software vendor VanillaSoft reports that a software-based platform can help today’s inside sales teams in the following key...Continue reading
Embracing Sustainability: A Strategic Move for BPO Partners
In the heart of the nation, where strong values of hard work, community collaboration, and responsible living thrive, the push...Continue reading
How to Successfully Recruit in 2024
“Good help is hard to find” is a timeless adage bemoaned by employers throughout history and across every discipline who...Continue reading
How to Request a Proposal From a BPO
Business process outsourcing has been on the rise in recent years, and as businesses become more complex and customers become...Continue reading
The Human Touch in BPO: Balancing Automation and Personalization
As artificial intelligence becomes more common across the board and within the business process outsourcing (BPO) industry, it’s easy to...Continue reading
The Role of BPO in Managing Workplace Diversity
In today’s rapidly changing business landscape, building and maintaining workplace diversity has become a critical factor for businesses aiming to...Continue reading
Redefining Customer Connections: Strategies for Blending Automation with a Human Touch
There is no denying it: the business world is rapidly evolving, especially with daily advances in technology and automation. In...Continue reading
How BPO Can Help Businesses Adapt to Market Volatility
In our fast, ever-changing world, businesses are constantly challenged with unpredictable market conditions, economic fluctuations, and evolving customer demands. In...Continue reading