HERMOSILLO, Mexico (November 1, 2021) – RDI Corporation (RDI), a business solutions provider, announced plans today to expand their near shore footprint of its contact center division, “RDI Connect” in Hermosillo, Mexico creating up to 300 new jobs by the end of 2023.
New Hermosillo, Mexico Contact Center
Cincinnati, Ohio-based RDI operates four lines of business composed of contact center outsourcing, managed IT services, market research and analytics, and digital marketing. The new Hermosillo, Mexico location will be their second Mexico location including RDI Connect Nogales. RDI Connect will establish its new 6,781.26 square-foot contact center at Villa Satelite, 83200 Hermosillo, Sonora in Hermosillo.
“RDI prides itself on providing world class contact center services. Our build-to-suit model provides a wide variety of clients the flexibility they need to meet their dynamic business demands. We are extremely excited to continue to expand our near-shore footprint with our new site in Hermosillo. This site opens the door for more dynamic, cost saving opportunities for our clients for years to come.” – Matt Dowd, Executive Vice President, Contact Center Operations
Hiring Agents and Management Onsite and Work-from-home
RDI operates in 11 other locations in Ohio, Kentucky, Nevada, Indiana and Mexico, and employs more than 5,500 on-site and work-from-home associates. The company is hiring for call center agents and call center management for both on-site and work-from-home opportunities. Interested applicants may learn more online or call (662) 471-1216.
24/7 Customer Care, Help Desk, and Sales Support
RDI Connect provides contact center support in an outsourced environment, customized to the needs of the client business. RDI specializes in 24/7 customer care, help desk, as well as outsourced sales channels, to businesses ranging from Fortune 500 companies to innovative start-ups in industries (including healthcare, telecommunications, financial services, utilities, publishing, home improvement, insurance, education, retail and e-commerce).
RDI Corporation was founded in 1978 and is headquartered in Cincinnati, OH. The company provides outsourced contact center and technology solutions for businesses and along with that provides market insights and digital strategy to create a full suite of services. The company serves clients ranging from mid-sized corporations to distinguished Fortune 500 companies. For more information about RDI, contact us.