All great battles start with a plan but are won by the soldiers on the front lines and in the trenches. This holds true for business. The best organizations have leaders who encourage teams to problem-solve at the line level rather than delaying action waiting for instruction from the top. They focus their training and development on building local leaders and team dynamics to problem-solve on their own.
“The battles that count aren’t the ones for gold medals. The struggles within yourself—the invisible, inevitable battles inside all of us—that’s where it’s at.” —Jesse Owens
#1. Leaders Support Individual Development
Our culture, ELL Well, is designed to support individual development through Earning, Learning, and Living Well. It is where engagement, performance, and training are aligned. Leaders inspire team members to grow while discovering their skills and unique gifts. Our training is strength-based and grounded. Leaders learn how to identify the strengths of team members and how to use and build strengths as a way to achieve outcomes. Leaders do all they can to facilitate that growth by putting their people in their positions where they can flourish.
Much like the military, RDI develops leaders in three educational ways.
- First, we invest in LEARN Well through our Learning & Development team to ensure that every team member has the opportunity and access to the tools they need to grow.
- Second, RDI continues to provide a curriculum and instructor lead training programs to guide team members’ development from an agent to a leader.
- Third, all levels of leadership help grow their next level of leadership through on-the-job coaching and mentoring to get them battle-tested.
#2. Leaders Motivate, Initiate & Collaborate to Problem-Solve
RDI creates a constant state of preparedness, so that when adversity hits, everyone knows their job, and is prepared to take action. More than just knowing their job, RDIers understand that being part of our team means stepping up and doing whatever is necessary to get the job done.
We have seen this throughout 2020 with these three leadership principles:
- Motivate – inspiring teams to get exceptional work done
- Initiate – influencing others to act; pushing through adversity and resistance
- Collaborate – building committed teams with deep bonds
#3. Living Life Together Builds Great Teams
In the military, trust happens when soldiers train, sweat, bleed and sacrifice together in preparation for the ultimate test of combat. They are honest with each other. They hold each other accountable. There is an element of love and support that develops as soldiers of all ranks live life together. This unique esprit de corps is the secret sauce that really separates great teams from good teams.
#4. Mutual Trust Make Teams Problem-Solve Stronger
ELL Well comes to life when mutual trust exists between leaders and subordinates. We know that it is our secret sauce. This past year has been a true test for each of us individually and as a company, and it has made us battle-tested. We not only survived but thrived through everything that was thrown at us. The challenges we faced made us stronger and brought us closer together. Our success in 2020 is a testament to our team and our culture.