FOR IMMEDIATE RELEASE
RDI Corporation Wins Two Gold and Two Silver Awards at the 2026 US Customer Experience Awards
National recognition highlights RDI’s excellence across Customer Experience, AI, Learning & Development, and Customer Insights
BLUE ASH, Ohio — July 15, 2026 — RDI Corporation is proud to announce it has been recognized with four national honors at the 2026 US Customer Experience Awards (USCXA), earning two Gold and two Silver awards for innovation and excellence in customer experience. Organized by Awards International, the USCXA celebrates organizations that deliver measurable business results through customer-centric strategies, innovation, and operational excellence.
RDI received Gold awards in:
- Best Learning & Development
- Best Use of Customer Insights & Feedback
and Silver awards in:
- Best Customer Service
- Best Use of AI (Companies with up to 5,000 employees)
The four awards recognize the breadth of RDI’s approach to customer experience—combining people, technology, analytics, and operational expertise to help clients improve performance, strengthen customer relationships, and achieve measurable business outcomes.
Rather than recognizing isolated initiatives, this year’s awards highlight how RDI connects learning, AI, customer insight, and frontline service into a unified customer experience strategy that drives results across the entire operation.
Gold Award: Best Learning & Development
RDI earned Gold for designing a scalable learning ecosystem for a leading pharmaceutical organization operating in a highly regulated environment.
What began as an urgent need to prepare a workforce before launch evolved into a comprehensive learning ecosystem focused on accelerating speed to proficiency, improving knowledge retention, and enabling continuous employee development. Designed to support a successful launch while meeting the rigorous demands of a highly regulated industry, the solution combined customized curriculum design, AI-powered simulation, dynamic knowledge management, personalized coaching, and ongoing performance support.
Today, the ecosystem continues to evolve alongside changing regulations, products, and business needs—empowering employees to deliver consistent, high-quality customer experiences while driving long-term operational excellence.
Gold Award: Best Use of Customer Insights & Feedback
RDI also received Gold for transforming customer conversations into actionable business intelligence for a leading education provider.
By analyzing more than 60,000 customer interactions, RDI identified the specific behaviors that most influenced appointment bookings, then embedded those insights into quality assurance, coaching, and performance management. The initiative shifted quality assurance from a compliance exercise to a behavior-based performance strategy, ultimately increasing appointment bookings by 16% while providing complete visibility across customer interactions.
Silver Award: Best Customer Service
RDI’s Silver-winning Customer Service submission demonstrated how customer experience extends beyond solving problems—it protects and strengthens enduring brands. Working with a globally recognized consumer brand with a legacy spanning more than a century, RDI helped reshape customer experience delivery while preserving the trust and reputation customers have come to expect. By combining empathy, empowered frontline teams, and operational excellence, the initiative delivered measurable improvements in customer satisfaction, loyalty, and business performance.
Silver Award: Best Use of AI
RDI also earned Silver for its AI-enabled customer experience platform, WinnerWare.ai, which integrates AI-powered knowledge management, simulation, coaching, automation, and voice technologies to support both employees and customers.
Rather than replacing human expertise, WinnerWare.ai augments employee performance by providing real-time guidance, accelerating learning, improving consistency, and enabling organizations to scale customer experience without sacrificing quality.
A Recognition Shared Across the RDI Team
Accepting the awards on behalf of RDI, Josh Viel, VP of Client Development, reflected on the people, partnerships, and shared commitment that made this year’s recognition possible.
“This recognition belongs to the thousands of people who make up RDI—not the one here today giving the acceptance speech,” said Viel. “Every day, they bring passion, innovation, empathy, and heart to every customer interaction. Being recognized across Customer Insight, Learning & Development, AI, and Customer Service reminds us of something we’ve believed for over four decades: Customer experience has always been about people. Technology simply gives great people the power to deliver exceptional experiences.
Viel also recognized the teams behind the award-winning initiatives.
“I’d also like to recognize the incredible RDI team joining me tonight. Thank you for your hard work over the past several months writing these submissions, building our finalist presentations, and bringing our story to life. This recognition reflects your talent, creativity, and commitment to excellence.
And to our clients—thank you. Your trust inspires us to think bigger, innovate faster, and continually raise the bar. We’re grateful for the opportunity to serve as an extension of your brands and your customer experience teams.”
The recognition continues RDI’s momentum as an organization focused on helping companies turn customer experience into measurable business performance through the combination of people, AI, operational expertise, and actionable insights.
About RDI Corporation
Founded in 1978, RDI has spent over 45 years helping brands, including Fortune 500 leaders, turn customer experience into a true performance advantage. What began as a research firm has grown into a trusted Business Process Outsourcing (BPO) partner for companies that value meaningful, measurable customer connections.
RDI helps turn every interaction into a competitive edge by blending people, AI, and insights to create experiences customers remember and businesses can measure. With 12 locations across the U.S. and nearshore, and a team of more than 3,500 strong, RDI delivers people-powered solutions that drive real results. For more information, visit rdicorp.com
ABOUT USCXA 26
The US Customer Experience Awards celebrates and champions the organizations and individuals raising the bar for customer experience across the United States. Now in its 12th year, USCXA recognizes excellence across categories spanning CX strategy, innovation, technology, and team performance, judged by an independent panel of industry experts. For more information, visit usacxa.com.
ABOUT AWARDS INTERNATIONAL
Awards International is a global producer of business awards programs and events, dedicated to recognizing and celebrating excellence across industries. Its portfolio spans customer experience, employee experience, sustainability, and ESG recognition programs worldwide. For more information, visit awardsinternational.com.
Media Contact:
Amanda Wash
Vice President of Product Development & Marketing
RDI Corporation
awash@rdicorp.com