Testing Page - RDI Corporation

Meet Our Leaders

RDI’s executive team brings decades of leadership in customer experience, technology, operations, and strategy. Many began their careers on the floor as call center agents, a perspective that continues to shape how we lead today. Their hands-on, collaborative approach keeps our organization agile and forward-thinking, embracing new technologies that deliver smarter solutions and better outcomes for our clients.

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Joe Catanzaro

Chief Operating Officer

Joe Catanzaro

As COO, Joe Catanzaro combines hands-on experience with strategic leadership. He began his career as a frontline agent, steadily advancing through operations to take on senior leadership across U.S. and Mexico sites. With two decades of perspective, he understands every level of the customer experience and the people who deliver it. His leadership focuses on aligning strategy with execution, empowering teams, and driving collaboration across borders. Known for balancing accountability with empathy, Joe ensures RDI operates with both focus and flexibility.

Tim Hellmann

Chief Customer Officer

Tim Hellmann

For Tim Hellmann, customer experience isn’t just a function—it’s a growth engine. With decades of executive leadership, he leads CX innovation across 30+ client programs, bringing together Lean Six Sigma, AI, CRM, and speech analytics to unlock smarter results. He’s built a team of Client Service Directors who push analytics-as-a-service and drive continuous improvement at scale. Known for tackling complex challenges and turning them into opportunities, Tim blends strategy with execution to keep RDI ahead of the curve in intelligent customer experience and operational excellence.

Sue Beimesche

Vice President of Operations

Sue Beimesche

For Sue Beimesche, operations and people go hand in hand. As VP of Operations, she’s built her career on the belief that when employees grow, the business grows too. From agent to strategist, she’s held nearly every role in the book, giving her a front-row seat to how people, process, and performance connect. Known for her tactical leadership and talent-first philosophy, she’s helped optimize operations while creating opportunities for teams to thrive. Her approach is simple but powerful: build strong people, and you’ll build strong results.

Bronson Trebbi

Chief Executive Officer

Bronson Trebbi

Since 2005, Bronson Trebbi has led RDI through transformational growth, more than doubling revenue and expanding its national footprint within his first two years. A strategic, agile CEO, he has built a full-service solutions provider spanning contact centers, technical support, and analytics. A Cincinnati native, Bronson’s local roots shape the company’s strong commitment to community impact, alongside a focus on culture, service, and high-performance leadership. Recognized with the Kent Clapp CEO Award, he leads with operational rigor, entrepreneurial energy, and a “serve-first” mindset that drives both business results and community engagement.

Chris Anderson

Chief Information Security Officer

Chris Anderson

Chris Anderson is the guardian of RDI’s security. As Chief Information Security Officer, he makes sure data stays protected, systems stay compliant, and risks are under control. With a career built in IT and cybersecurity—and more than a decade at RDI—he’s led the way on everything from building enterprise security programs to running vulnerability tests and rolling out employee security training. He’s not just focused on technology; he’s focused on how security enables smarter business. By blending strategy with hands-on expertise, Chris ensures RDI stays safe, agile, and ahead of evolving threats.

Bobbie Jo Raines

Controller

Bobbie Jo Raines

For nearly 40 years, Bobbie Jo Raines has been the backbone of RDI’s financial operations. As Controller, she’s the steady hand behind the numbers, guiding budgets, ensuring compliance, and supporting growth with confidence and precision. Her institutional knowledge runs deep—she knows the business inside and out and uses that insight to keep financial strategy sharp and aligned with the company’s goals. More than a financial steward, she’s a trusted partner to leadership, helping translate complex financial realities into clear decisions that drive stability and success.

Bronson Trebbi

Chief Executive Officer

Matt Dowd

From the phones to the presidency—Matt Dowd has seen every side of the business. Over nearly two decades, he rose through roles from Site Director to EVP, building a reputation for aligning strategy with results and creating programs that strengthen both client partnerships and employee growth. A Lean Six Sigma Black Belt, he brings data-driven precision and a people-first philosophy to every challenge. His leadership extends beyond RDI, too, with service on the Oxford Chamber of Commerce Board and recognition as a Chamber Champion for community impact.

Bill Hahn

Chief Information Officer

Bill Hahn

Technology leadership comes naturally to Bill Hahn. As CIO, he shapes RDI’s tech strategy with a focus on innovation, scalability, and business growth. With 20+ years of experience leading digital transformation and modernizing enterprise systems, he knows how to turn IT into a growth engine. Bill’s passionate about building high-performing teams, delivering secure and cost-effective solutions, and keeping the company ahead of the curve in today’s fast-moving digital landscape.

Daniel Baker

Senior Vice President of Client Development

Daniel Baker

For over 20 years, Daniel Baker has turned complex challenges into growth opportunities. Known for building strong client relationships and delivering customized infrastructure, managed services, and security solutions, he’s a proven sales leader who consistently exceeds multimillion-dollar goals. Strategic, innovative, and client-focused, he helps businesses scale smarter and faster.