Blogs

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6 Ways to Make a Difference on Your Team and in Your Role

An effective team means a group of individuals where each person is committed to working towards a shared goal. Our […]

The Human Touch in BPO: Balancing Automation and Personalization

As artificial intelligence becomes more common across the board and within the business process outsourcing (BPO) industry, it’s easy to […]

Happy Holidays from RDI! Holiday E-card 2020

Ôªø Happy Holidays from RDI! Holiday E-card 2020 Twas the year of 2020, when all through the site Not a […]

How to Have The Human Touch With Leadership

The idea of a Serve-First Mindset is not something that RDI came up with to make our website look good […]

How to Avoid Burnout at Work: Tips for You and Your Team

Employee burnout is always important to keep top of mind. It refers to the extreme stress employees feel that can […]

Finding the Root Causes of Complaints Using Call Center Speech Analytics

I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer […]

5 Ways RDI Is Engaging Employees In A Work-From-Home Environment

COVID-19 has forced businesses and communities to shift the way that they engage employees in a work-from-home “new normal.” While […]

Embracing Sustainability: A Strategic Move for BPO Partners

In the heart of the nation, where strong values of hard work, community collaboration, and responsible living thrive, the push […]

What is a CRM? Top 10 CRM Features to Give Your Inside Sales a Major Boost

Sales industry software vendor VanillaSoft reports that a software-based platform can help today’s inside sales teams in the following key […]

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